Expertise and Certifications

Redwood Technologies

PIC is one of the only engineering firms in the US with security cleared and certified Redwood engineers with years of experience installing and maintaining Redwood’s RedMatrix conferencing solution. Redwood’s Redmatrix is a highly customizable conference system tailored for mission-critical conference services.


Whether you are looking to install a brand new system or enhance your employees productivity with your existing platform, PIC offers a complete range of AVAYA solutions and services. Many of our engineers hold the AVAYA Certified Expert credential, and have worked in various capacities for Bell Labs, Lucent Technologies, and AVAYA. Our staff members are widely recognized as Subject Matter Experts (SME) in AVAYA products. PIC engineers leverage their in-depth knowledge of AVAYA’s solution portfolio for our clients.


PIC is a Cisco certified business partner. In support of this prestigious designation, PIC engineers hold a wide variety of Cisco certifications and have a wealth of enterprise experience designing, upgrading, and optimizing local area networks and wide area networks. PIC engineers are cognizant of application sensitivity, intimately familiar with real-time application Quality of Service needs, and how to ensure your network is optimized to meet those needs.

Acme Packets

PIC has ACME trained and certified Session Border Controller engineers. PIC leverages ACME solutions to enable the delivery of interactive communications—voice, video and multimedia sessions—and data services across IP network borders.


PIC engineers have experience developing low-cost, feature-rich self-service applications on Voxeo’s Prophecy platform. The Voxeo Prophecy IVR Platform is a pure software, standards-based foundation for any IVR, VoIP, or other telephony application. The Voxeo Prophecy IVR Platform seamlessly integrates with existing telephony and Web-based infrastructure, and supports traditional touch-tone IVR, speech recognition, CTI, call control and recording, conferencing, ISDN, SIP, VoIP, and more.